Refund and Cancellation Policy

AKEA MARKETING L L P does not provide refunds or cancellations as we are a primary agricultural co-operative credit society, thus we require a payment gateway to receive loan repayments from our customers.

Amounts once paid through the payment gateway shall not be refunded other than in the following circumstances:

• Multiple times debiting of the customer’s card/bank account due to a technical error OR customer’s account being debited with an excess amount in a single transaction due to a technical error. In such cases, the excess amount excluding payment gateway charges would be refunded to the customer.
• Due to a technical error, payment being charged on the customer’s card/bank account but the transaction is unsuccessful.

The customer will have to make an application for a refund along with the transaction number and the original payment receipt if any were generated at the time of making payments.

The application in the prescribed format should be sent to akeamarketingllp@gmail.com

The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by AKEA MARKETING L L P through electronic mode in favor of the borrower and confirmation sent to the mailing address given to us, within a period of 7 calendar days on receipt of such claim. It will take 3-7 days for the money to show in your bank account depending on your bank’s policy.

Liability and Responsibility

AKEA MARKETING L L P assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

• If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid, or delayed.
• If the Payment Account has insufficient funds/limits to cover the amount as mentioned in the Payment Instruction(s).
• If the funds available in the Payment Account are under any encumbrance or charge.
• If your bank refuses or delays honoring the Payment Instruction(s).
• Circumstances beyond the control of AKEA MARKETING L L P (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

In case the payment is not affected for any reason, you will be intimated about the failed payment by an email.

Account Suspension and Termination

User agrees that AKEA MARKETING L L P, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate his/her account (or any part thereof) or use of the Services and remove and discard all or any part of his/her account, user profile, or his/her recipient profile, at any time. AKEA MARKETING L L P may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. User agrees that any termination of his/her access to the Services or any account he/she may have or portion thereof may be affected without prior notice and also agrees that AKEA MARKETING L L P will not be liable to User or any third party for any such termination. Any suspected, fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies AKEA MARKETING L L P may have at law or in equity. Upon termination for any reason, the user agrees to immediately stop using the Services.